Return and Exchange Policy

1. Introduction

At Oud Plus, we strive to provide a unique shopping experience that ensures our customers’ satisfaction with their purchases. Therefore, we have established a clear and easy return and exchange policy for your convenience. Please read the following details carefully before submitting any request.

2. General Terms for Returns and Exchanges

  • Customers can request a return or exchange within 7 days from the date of receiving the product.
  • The product must be in its original condition, unused, with the original packaging and all included accessories.
  • If the product is defective or damaged due to manufacturing, it can be exchanged or returned at no additional cost.

3. Non-Returnable Products

  • Products that have been opened or used, especially perfumes and cosmetics.
  • Products purchased under special offers and discounts, unless they have a manufacturing defect.
  • Gift cards or promotional products are non-returnable.

4. How to Request a Return or Exchange

To complete the request, please contact us via:
📧 Email: returns@ateeqperfumes.com
📞 Phone: +971563471600

Please provide the following information:

  • Order number
  • Issue description (reason for return or exchange)
  • Clear product images (in case of defect or damage)

After reviewing the request, we will provide return or exchange instructions, either by collecting the product from your address or by delivering it to one of our locations.

5. Fees and Costs

  • If the return or exchange is due to a product defect or a mistake by the store, we will cover all shipping costs.
  • If the reason is personal (e.g., change of mind), the customer will bear the shipping and return costs.

6. Processing Time

  • Return and exchange requests are processed within 7-10 business days from the date of receiving the product.
  • Refunds are issued through the original payment method or via a store credit that can be used for future purchases.

7. Contact Us

For any inquiries about the return and exchange policy, you can contact us via:
📧 Email: returns@ateeqperfumes.com
📞 Phone: +971563471600